Millions of Americans eat at McDonald's every day. While McDonald's is undoubtedly one of the busiest fast food restaurants, it is also one of the food chains that customers complain about the most.
People often complain about dirty tables, low quality food and low prices at McDonald's. Lack of service is also a common problem that customers point out.
For example, people often complain that their orders often take a long time to be ready. Many customers said they received cold fries and burgers that sat on the counter for hours before they finally arrived.
Customers also indicate that they often receive incorrect orders or skip orders during peak hours. It's not uncommon for customers to receive a cheeseburger instead of the double cheeseburger they ordered. When this happens, customers have to wait longer to receive their orders and can become irritable.
Some even said eating at McDonald's made them sick, which is a serious problem that cannot be ignored.
Whatever problem you have with McDonald's, we'll show you how to contact their customer service and can even take the company to court if the problem is serious and the fast food chain won't respond to your complaint.
How to make a complaint to McDonald's
If you have a question about McDonald's service, try asking the question on the spot first. If you do not receive a satisfactory solution, the next step is to contact the company.
You can contact Customer Service by calling the toll-free number via the standard route: 1-800-244-6227.
If you don't want to wait more than 30 minutes, you'd better use itAppropriate form on the official website of the company.
Use this form to submit a complaint about a specific restaurant, provide feedback about a McDonald's mobile app, or express your general dissatisfaction with the way the food chain operates and treats customers.
McDonald's does not have an official email address for complaints.The sole means of submitting a formal complaint by email is to send it by mail to the Company's Board of Directors: bod@us.mcd.com.
You can also use online review sites to share your experience at this popular fast food chain and warn other customers about problems with a particular restaurant.
| Ways to file a complaint with McDonald's | |
|---|---|
| contact page | https://www.mcdonalds.com/us/en-us/contact-us.html |
| feedback form | https://www.mcdonalds.com/us/en-us/contact-us/general-inquiry-form.html |
| customer service number | 1-800-244-6227 |
| E-mail table | bod@us.mcd.com |
How to Sue McDonald's in Small Claims Court
If you think the fast food chain has wronged you, the next step is to decide if it's worth wasting your time and money by taking McDonald's to court.
The first step in filing a lawsuit against McDonald's in small claims court is to hire an attorney.McDonald's often requires plaintiffs to be represented legally, and if you do not have legal representation, McDonald's will not be willing to discuss your case with you. An attorney's hour costs approximately $1,000 – $2,500 (depending on your location).
You pay it up front so the company knows you've hired a lawyer when they talk to you (they can refuse to talk to unrepresented plaintiffs).
If your claim is less than $10,000 and falls within the state's statute of limitations, it may be worth filing a lawsuit in small claims court.Be sure to check the rules of your local small claims court before filing a case, especially if you plan to litigate in a state other than your state of residence.
You canSue McDonald'sIf they refuse to cooperate with your purchase or service issue.No matter how minor the problem, it is the company's responsibility to correct any errors it makes in providing services or products.
To do this, you need to write a summons letter explaining the situation and how the company can handle it.You should include the contact details in your complaint letter and send it by registered mail so that you have proof of receipt.
If you think it's worth it, the next step is to fill out the paperwork and file a complaint against McDonald's. You must serve McDonald's with a subpoena ordering you to appear in court.
If you believe that a company has not lived up to your expectations and you have suffered damage as a result of their actions or omissions, you may be entitled to compensation for the damage caused.
How to sue and win McDonald's in small claims court using DoNotPay
If you don't fancy all the legal hassle and time it takes to file all the necessary documents to take McDonald's to small claims court,DoNotPay can help you sue a fast food chain in minutes!
Our award-winning app can draft a summons letter on your behalf and complete all necessary court documents to put legal pressure on McDonald's to resolve your issue.
You can file a claim with McDonald's in a few easy steps:
- Open DoNotPay and select the Sue Now product
- Tell us how much you think the fast food chain owes you
- Select the most appropriate cause of action
- answer some simple questions
- Give us all the evidence that will help us build a case
Here it is all his! In less than five minutes, DoNotPay will prepare a summons letter and send it to the company asking them to respond to your complaint.
If you don't hear back within two weeks, or if you find their answers unacceptable, we can help you escalate the matter and start small claims court proceedings.
How to File a McDonald's Complaint with the Better Business Bureau
If your problem with McDonald's is serious and you think the company itself is ignoring it, you canFile a complaint with the Better Business Bureau(BBB).
The BBB is an entity that oversees the company's actions and can intervene on your behalf if necessary. Your complaint must be in writing and submitted through the official BBB website.
The Office will investigate your complaint and may be able to resolve the matter through mediation. If your complaint is justified, you will receive a response within 60 days of submission.
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